Privacy policy.

i. Who we are

Setmark Tiling ("we", "us", "our") is a tiling and bathroom renovation business operating in South Australia. This policy applies to information collected through our website and during the course of providing our services.

ii. What we collect

We only collect the information we need to quote, deliver and warrant your project. Specifically:

• Contact details — name, email, phone, suburb — when you request a quote or contact us.
• Project details — the room, scope, budget range, photos or drawings you share with us.
• Site information — measurements, photographs and notes taken during quote visits and construction.
• Website usage — basic analytics (pages viewed, referring site, approximate location) via our hosting provider.

iii. How we use it

We use your information only to:

• Prepare and deliver your quote
• Communicate with you about your project
• Schedule trades, deliveries and inspections
• Honour our workmanship guarantee
• Improve our service and respond to feedback

We never sell your information. We don't use it for unsolicited marketing without your consent.

iv. Sharing & disclosure

We share your information only with people who need it to complete your project:

• Licensed plumbers and electricians working on your job
• Tile and material suppliers fulfilling your orders
• Building certifiers and inspectors, where required
• Our accountants and insurers, where required by law

We do not disclose your information to advertisers, list brokers, or any third party for marketing purposes.

v. Storage & security

Your information is stored on cloud services located in Australia and is protected by industry-standard encryption, access controls and authentication. Physical documents are kept in a secured office environment. We retain project records for seven years after handover for warranty, insurance and tax purposes.

vi. Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Ask what information we hold about you
• Ask us to correct anything that's wrong
• Ask us to delete information we no longer need
• Withdraw consent for any optional communication

To exercise any of these rights, email us at admin@setmarktiling.com.au. We respond to all requests within 30 days.

vii. Cookies

Our website uses minimal cookies — only what's needed for the site to function and to give us basic anonymous traffic data. We don't use tracking pixels, retargeting, or third-party advertising cookies. You can disable all cookies in your browser settings without affecting your ability to use the site.

viii. Contact us

If you have any questions about this privacy policy, or how we handle your information, get in touch:

Setmark Tiling
Email: admin@setmarktiling.com.au
Phone: 0470 438 736

If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.